NGO International Co., Ltd is always responsible for receiving and handling customer complaints related to transactions at the website When a complaint or dispute arises, we appreciate solutions to negotiate and reconcile between the parties to maintain customer relationships and trust in our service quality.

The complaint process follows the following steps:

Step 1: Customer complains about our goods and services on the website by:

Step 2: NGO’s Customer Care Department will receive complaints, contact to clarify customer requirements as soon as possible and no more than 5 working days from the date of receipt of request. Depending on the nature and extend of the matter, NGO will take specific measures to support customers to resolve complaints and disputes.

Step 3: NGO may require customers to provide information and evidence related to transactions and products to verify and clarify the case and have appropriate solutions.

Step 4: In case NGO has made every effort to resolve complaints and disputes but the matter beyond NGO’s capability and authority, we will ask customers to bring the case to the competent authority for resolution according to the provisions of law.

NGO International Co., Ltd respects and strictly comply with the provisions of law on protecting the interests of customers (consumers).

In case we have tried our best to resolve it through negotiation and agreement but still cannot resolve the conflict arising from the transaction between customers and NGO, either party may submit the matter to the competent authority for resolution in order to ensure the legitimate interest of the parties.

Any controversy, complaint or dispute arising out of or in connection with transactions at the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court according to the Law on Protection of Consumer Right 2010, Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.